Legal information, complaints procedure, and incentives policy for our financial advisory services.
The website profiexpats.com (the "Website") facilitates the exchange of information between users and licensed financial advisors. The Website is operated by Nicolas Griss-Trempe, with registered office at Francouzská 554/15, Prague 2, 120 00, Czech Republic, IČO: 05834716 ("Profi Expats").
All financial advisory services presented on this Website are provided in cooperation with OVB Allfinanz, a.s., registered office V Parku 2343/24, Praha 4 – Chodov, PSČ 148 00, IČO: 48040410, DIČ: CZ48040410, registered at the Municipal Court in Prague, file no. B 9697 ("OVB"). OVB is an investment intermediary, insurance intermediary, independent intermediary of supplementary pension savings, and consumer credit intermediary under the supervision of the Czech National Bank (ČNB).
Profi Expats reserves the right to modify these Terms at any time without prior notice. The most recent version is always available on this Website. Continued use of the Website after any modifications constitutes acceptance of the updated Terms.
The information provided on this Website is of a general and educational nature and does not constitute personalised financial, investment, tax, or legal advice. Personalised advisory services are provided exclusively through individual consultations with licensed advisors registered with the CNB.
Advisory services are provided to clients free of charge. Advisors are remunerated through commissions paid by product providers (insurance companies, investment companies, banks, and pension companies). Commission structures are disclosed in accordance with applicable legislation and are detailed in the Incentives Policy section below and in pre-contractual documentation provided prior to any product conclusion.
While every effort is made to ensure accuracy, Profi Expats and its advisors make no warranty or representation regarding the completeness, accuracy, or timeliness of the content on this Website. The content on this Website, including calculators, articles, and illustrative examples, is provided "as is" and "as available." No results, projections, or calculations presented on this Website constitute a guarantee or promise of future performance.
All content, design, logos, and branding on this Website are the property of Profi Expats, its advisors, or their respective licensors, and are protected under Act No. 121/2000 Coll., on copyright and related rights (Copyright Act), as amended. Reproduction, redistribution, or commercial use of any content without prior written consent is prohibited.
Users may use this Website and any communication tools provided (such as contact forms, messaging, and scheduling systems) to communicate with Profi Expats advisors for the purpose of obtaining information or mediation of financial services. Users are prohibited from uploading or transmitting content that violates applicable law, infringes third-party rights, contains malware, or is otherwise harmful or unlawful.
Profi Expats reserves the right to restrict or terminate access to the Website for any user who violates these Terms.
To the fullest extent permitted by applicable law, Profi Expats, its advisors, and OVB shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this Website, reliance on its content, or any financial decisions made based on information obtained through this Website. This limitation applies regardless of the legal theory under which liability is asserted.
This Website may contain links to third-party websites. Profi Expats has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. Clicking on such links is at the user's own risk.
These Terms are governed by and construed in accordance with the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Czech Republic.
All advisory services provided through this Website are delivered by advisors operating as tied agents (vázaní zástupci) of OVB Allfinanz, a.s., which is supervised by the Czech National Bank (Česká národní banka, Na Příkopě 28, 115 03 Praha 1; www.cnb.cz).
For any questions regarding these Terms, please contact us at [email protected] or (+420) 777 089 036.
Profi Expats and OVB Allfinanz, a.s. take all complaints and grievances seriously. This section summarises the formal complaints procedure. The full complaints procedure (Reklamační řád) is available in Czech at the link below.
You may submit a complaint (stížnost) or claim (reklamace) through any of the following channels:
To ensure timely processing, please include your full name, date of birth, contact address, the relevant contract number (if applicable), a detailed description of the issue, identification of the persons involved, any supporting documents, and your preferred method of communication.
The standard processing period is 30 calendar days from the date OVB receives your complaint. If additional information is required, the processing period is paused until the requested information is provided. You will be informed if an extension is necessary.
If you are not satisfied with the resolution, you may file an appeal with OVB. Additionally, you may contact the following supervisory and dispute resolution bodies at any time:
OVB Allfinanz, a.s. is required by Czech law to maintain a transparent incentives and conflicts of interest policy. This section summarises the types of remuneration received by OVB in connection with the distribution of financial products. The full Czech-language version is available at the link below.
An incentive (pobídka) is any monetary or non-monetary benefit received in connection with the distribution of financial products that could potentially create a conflict of interest with the obligation to act in the best interest of the client. OVB does not accept or provide any inadmissible incentives, and its remuneration policies are structured so as not to motivate advisors to recommend unsuitable products.
Advisors operating through OVB are remunerated through commissions paid by product providers, not by clients. The structure varies by product area:
All incentives accepted by OVB must comply with applicable legislation, must not conflict with the duty to act with professional care and in the client's best interest, and — in the case of investment services — must contribute to improving the quality of the service provided.
Full Incentives Policy in Czech (Politika pobídek) — OVB.czAll Profi Expats advisors are licensed and registered with the Czech National Bank as tied agents of OVB Allfinanz, a.s. Each advisor holds an active trade licence (IČO) as required for CNB registration.
| Name | Role | IČO |
|---|---|---|
| Barbora Novotná | Co-Founder | 01134329 |
| Nicolas Griss | Co-Founder | 05834716 |
| Elizaveta Pitkevich | Senior Advisor | 17809576 |
| Vincent Menendez | Senior Advisor | 09034064 |
| Lala Rustamli Andersson | Manager | 04351584 |
| Emile Etame | Manager | 17128854 |
| Leigh Mercer | Manager | 75457415 |
| Ides van der Does | Manager | 17054702 |
| Michala Bastin | Manager | 01994263 |